Service policies and privacy.

Effective November 9, 2026

This page explains how KKUTech works, what it costs, and how your information is handled. KKUTech is the trade name (DBA) of KKU Global LLC, based in Clifton Park, New York. On this page, “KKUTech,” “we,” and “us” mean KKU Global LLC. By booking an appointment you agree to these terms.

1. Booking

Appointments run Monday to Friday, 6 PM to 11 PM, and Saturday and Sunday, 7 AM to 10 PM, Eastern Time. We reply to every request within one business day. KKUTech is an appointment service, not a 24/7 or emergency service. Your date, time, rate, and travel fee are confirmed in writing before the appointment.

2. Rates

• Rates are fixed. Remote server and network work is billed at the remote rate.
• One-hour minimum. After the first hour, time is billed in 30-minute blocks at half the hourly rate. For example, 1 hour 20 minutes is billed as 1.5 hours.
• Rates and fees are exclusive of taxes. Any sales tax that applies is added to the bill and paid by the customer.
• Parts, software licenses, and other outside costs are extra and are approved by you first.

3. Travel fees

Every on-site visit has a travel fee based on driving distance from Clifton Park, New York.

4. Payment

Payment is due in full at the end of each session or visit, by cash, check, Zelle, or Venmo.

5. If a problem can’t be fixed

You are paying for time and expertise, not a guaranteed result. Some problems cannot be fixed, for example failed hardware, unsupported products, or limits set by a vendor or internet provider. The time spent working on the problem is billed at the agreed rate whether or not it is fixed. We will tell you as early as we can if a fix looks unlikely.

6. Remote support

Remote sessions, including remote server and network work, use TeamViewer, AnyDesk, or a remote-access tool you provide. You start the session, you can watch the work, and you can end it at any time. No ongoing access is left on your device unless you ask for it in writing. Please do not send passwords by email or through the website form.

7. Your responsibilities

• Back up your data before the appointment. If you don’t have a backup, tell us and we can help you make one first.
• Tell us your rules in advance. If you or your organization have any rules, policies, or requirements that must be followed during the work, such as security or compliance policies, approved software, change approvals, or site access rules, state them clearly in writing before the appointment. KKUTech follows the rules it is told about in advance and is not responsible for any rule or requirement that was not shared beforehand.
• You confirm that the equipment, accounts, and software are yours, or that you have the owner’s permission, and that the software is properly licensed.

8. Limits of responsibility

All work is done with reasonable care, but no particular result is guaranteed.

• KKUTech is not responsible for lost or damaged data, downtime, lost income, or other indirect losses.
• KKUTech is not responsible for faults in products or services made by others, or for problems that existed before the work.
• KKUTech’s total responsibility for any appointment is limited to the amount you paid for that appointment.

These limits apply as far as New York law allows. They do not cover gross negligence or intentional misconduct.

9. Rescheduling

If you need to move or cancel an appointment, please tell us as early as you can, ideally 24 hours ahead. We will do the same.

10. Privacy

We collect only what you send us (name, email, phone if given, town, and your description of the problem) and what we need to see during the work. We use it only to reply, do the work, take payment, and keep business records. We do not sell it or use it for advertising. Website requests reach us through a form-delivery service and our email provider. We keep your information reasonably secure, keep anything we see during an appointment confidential, and will notify you of a security breach as New York law requires. To have your information corrected or deleted, email [email protected].

11. Disputes and changes

If something goes wrong, please email [email protected] first so we can put it right. These terms are governed by New York law, and any court claim is to be brought in the courts serving Saratoga County, New York. If any part of this page cannot be enforced, the rest still applies. We may update this page; the terms in effect on the day you book are the ones that apply.