Fixed hourly rates, confirmed before you book.
Choose home or business to see your rates. All rates are exclusive of taxes. Your rate and travel fee are confirmed in writing before any work begins.
Home / residential rates
Remote support
Troubleshooting over a secure remote session, wherever you are.
Home visit
At your home. Plus a flat travel fee by distance.
Servers & networks
On-site server, firewall, and advanced network work.
Business rates
Remote support
Staff computers, Microsoft 365, and remote server and network work.
Office visit
At your office or shop. Plus a flat travel fee by distance.
Servers & networks
On-site server, firewall, and network troubleshooting and planned maintenance.
Fixed rates, 30-minute billing
The rates above do not change from job to job. There is a one-hour minimum. After the first hour, time is billed in 30-minute blocks at half the hourly rate, so 1 hour 20 minutes is billed as 1.5 hours.
Pay when the session ends
Cash, check, Zelle, or Venmo. Rates are exclusive of taxes, and any sales tax that applies is added to your bill. Parts and software licenses are quoted and approved by you first.
If a problem can’t be fixed
You pay for time and expertise, not a guaranteed result. Time spent diagnosing and working on the issue is billed even if a full fix isn’t possible. We will tell you early if that looks likely.
Every on-site visit has a flat travel fee based on driving distance from our base in Clifton Park. The exact fee for your address is confirmed in writing before you book.
| Driving distance from Clifton Park | Travel fee | Typical towns |
|---|---|---|
| Up to 10 miles | $30 | Clifton Park, Halfmoon, Ballston Lake, Round Lake, Mechanicville |
| 10 to 25 miles | $65 | Saratoga Springs, Albany, Schenectady, Troy |
| 25 to 50 miles | $125 | Glens Falls, Queensbury, Amsterdam |
| Over 50 miles | $3 per one-way mile | Up to about 3 hours’ drive, confirmed before booking |
Monthly plans, security assessments, cabling jobs, hardware, licenses, and phone equipment are quoted separately in writing. Full terms are in the service policies.
Tell us what’s going on.
Send a request and we’ll reply within one business day with a time, the rate, and any travel fee.