Services

What KKUTech can do for you.

Nine support services backed by enterprise experience, plus the hardware, licenses, phone systems, and monitoring to go with them.

Support services

Computer & Helpdesk

Responsive help with Windows PCs, Macs, and the devices around them, for a single home computer or every desk in the office.

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What’s included

Slow, freezing, or crashing computers
Software installation, updates, and error messages
Printers, scanners, and peripherals
New computer setup and data transfer
Email and account setup on phones and tablets
Virus and malware removal

Experience behind it

More than eight years of Level 1 to Level 3 end-user support for Windows and macOS across enterprise and managed-service environments.

Networks & Wi-Fi

Fast, dependable wired and wireless networks, from a single home router to a multi-switch office.

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What’s included

Wi-Fi coverage checks and dead-spot fixes
Router, switch, and firewall installation and configuration
Secure VPN access for remote staff
VLANs, guest networks, and network segmentation
Troubleshooting slow or unstable connections
Cisco Meraki and Sophos firewall management

Experience behind it

Configuration and support of Cisco IOS and Cisco Meraki networks, including VLANs, 802.1Q trunking, port security, and firewalls.

Servers & Infrastructure

Installation, maintenance, and troubleshooting for the systems your business depends on, scheduled outside working hours.

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What’s included

Windows Server, Active Directory, DNS, and DHCP
File shares, permissions, and Group Policy
VMware ESXi and Hyper-V virtualization
Linux and IBM AIX server administration
SQL database backups and maintenance
Patching, health checks, and planned maintenance

Experience behind it

Systems administration and data center operations across production and disaster-recovery environments, including virtualization and enterprise storage.

Microsoft 365, Email & Cloud

Email, files, and sign-in security set up properly, so your team can work from anywhere without workarounds.

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What’s included

Outlook and mailbox troubleshooting
User accounts, licenses, and shared mailboxes
Exchange Online, SharePoint, OneDrive, and Teams administration
Migration to Microsoft 365 or Google Workspace
Microsoft Entra ID and multifactor authentication
Domain, DNS, and email authentication records

Experience behind it

Administration of Microsoft 365, Exchange Online, Microsoft Entra ID, SharePoint, and Google Workspace for business clients.

Backup & Security

Backups you can rely on when it matters, and practical protection for your devices, accounts, and data.

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What’s included

Backup design, monitoring, and restore testing
NAS and cloud backup setup
Endpoint protection and malware cleanup
Password managers and multifactor authentication
Data transfer and file recovery
Disaster-recovery planning

Experience behind it

Background as a bank cyber security officer, with enterprise backup, endpoint protection, and disaster-recovery testing experience. CompTIA Security+ and CISM.

IT Projects & Consulting

Planned work delivered while your office is closed, so nobody loses a working day.

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What’s included

Office moves and new-office setups
New-hire computer and account provisioning
Hardware refreshes and upgrades
Server, email, and data migrations
Technology planning and purchasing advice
Documentation of your systems and passwords handover

Experience behind it

Delivery of infrastructure, virtualization, and upgrade projects in enterprise environments, guided by ITIL v4 practices.

Managed IT Plans

Ongoing care for your computers and network for a predictable monthly fee. Plans are priced per computer or per office and quoted in writing.

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What’s included

Operating system and software updates
Antivirus and backup monitoring
Regular health checks with a short report
Support hours included each month
Setup and removal of users and devices
Priority scheduling for plan customers

Experience behind it

Managed-service experience maintaining and monitoring multiple client environments with professional remote-management tools.

Security Assessments & Compliance

A clear picture of where your business is exposed, and a prioritized plan to fix it.

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What’s included

Vulnerability scans with a plain-language report
Review of accounts, devices, and network security
Firewall and access-control reviews
ISO 27001 and PCI-DSS readiness support
Staff security-awareness training
Prioritized action plan and help with the fixes

Experience behind it

Vulnerability and risk assessments, ISO 27001 and PCI-DSS compliance, audit coordination, and security-awareness training in banking. ISO 27001 Lead Implementer, CISM, and CompTIA Security+.

Cabling & Rack Installation

Clean, reliable physical infrastructure for offices and server rooms.

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What’s included

Ethernet cable runs, termination, and testing
Patch panels and wall ports
Server and network rack installation
Cable management and labeling
Wireless access point mounting
Equipment moves and comms-cabinet tidy-ups

Experience behind it

Data center and office experience with server and network racks, hardware installation, and structured cabling.

Hardware, licenses, phones, and monitoring

Products are quoted in writing before anything is ordered. Brand names are used to describe the products we supply and belong to their owners.

Servers, Computers & Parts

The right equipment for the job, selected to fit your needs and budget and supplied with installation if you want it.

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What we supply

Dell, HP, Lenovo, and IBM servers
Desktops and laptops for home and office
Switches, firewalls, and wireless access points
Memory, drives, power supplies, and other parts
Installation, data transfer, and setup of what we supply
Secure wiping of old drives before disposal

Good to know

Every order is quoted in writing first. Products carry the manufacturer’s warranty.

Ready-to-Use Managed Computers

A new computer that arrives ready to use: configured, updated, protected, and with your programs and accounts in place.

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What we supply

Windows and Microsoft 365 installed and configured
Security software, updates, and backup in place
Files and settings moved from the old computer
Email, printers, and Wi-Fi connected
Optional ongoing updates, monitoring, and support

Good to know

Well suited to new hires, home offices, and anyone who would rather not spend a weekend setting up a computer.

Software Licenses & Subscriptions

The licenses your business needs, supplied together with the setup so they are working from day one.

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What we supply

Microsoft 365 licenses, tenant setup, and migration
Sophos endpoint and firewall licenses
Symantec endpoint protection licenses
Cisco and Cisco Meraki licenses and renewals
Renewal reminders so nothing lapses

Good to know

Licenses are issued in your own name and are governed by the publisher’s terms.

VoIP Phone Systems

Business phone service that runs over your internet connection, configured around how your office takes calls.

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What we supply

New VoIP service and number setup
Desk phones, headsets, and softphone apps
Auto-attendant, call routing, and voicemail
Transfer of your existing numbers
Network checks for clear call quality

Good to know

Backed by hands-on experience supporting VoIP systems and the networks they run on.

Environmental Monitoring

Early warning for the conditions that damage equipment: heat, humidity, and water. Supplied, installed, and set up to alert the right people.

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What we supply

Watchdog environmental monitoring units
Temperature and humidity sensors
Water-leak detectors under racks, AC units, and pipes
Email and text alerts when readings go out of range
Sensor placement, alert thresholds, and testing
Review of readings and adjustments after installation

Good to know

Backed by data center operations experience covering environmental conditions, power, and cooling.

Tell us what’s going on.

Send a request and we’ll reply within one business day with a time, the rate, and any travel fee.

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